dayshift Technical Support tsr | telco account | alabangAces

Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required.
Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
If customer tech problems cannot be handled over the phone, technical support representatives will schedule a repair crew to fix problems on-site.
Keep logs of all calls answered and addressed, including dates and times.
Check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise.
Filipino
At least High School graduate
6 months BPO or call center experience required
Above-average to good English communications skills
Willing to be assigned in Antipolo
Amenable to work on shifting schedule, weekend and holiday (guaranteed 5-day work week)
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Recruitment / Signing Bonus
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Customer Service Call Center / BPO 45 openings Graduated from high school
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Kalibrr

Muntinlupa City, Metro Manila
Permanent
Full-time