Data reconciliation representativeOpen Access Marketing Philippines Inc

Description
Candidates will be focused on providing great service to optimize the way that clients use their
software solutions. Ideal candidates should have excellent English communication skills and willing to
be shaped as a proactive problem solver who provides that highest level of client solutions through a
strong-based skills set gained with an extensive working accounting/technical knowledge and
customer service.
Job Duties and Responsibilities:
 Provide high level and in depth technical support by resolving inquiries by phone, email and web, in a manner and time frame consistent with department and team
service levels and goals.
 Work collaboratively with clients, team members and resources to achieve desired
results
 Own and address client needs and product issues from inception to resolution.
 Interpret and validate technical issues, test solutions, follow-up and escalate when
necessary.
 Maintain and create detailed documentation through logging of support cases, e-mail
and knowledge base articles for client and internal use.
Skills/Qualifications
 Solid verbal and writing skills.
 Strong customer focus and ability to manage and exceed clients¡¦ expectations for
support.
 Excellent interpersonal skills and ability to work well within a team environment.
 Superior troubleshooting and analysis / resolution skills.
 Customer support experience.
 Strong attention to detail.
 Ability to listen, collect data, analyze and draw successful conclusions
 Ability to understand and convey client business requirements to senior level
resources for escalation.
 Some experience in providing technical support, customer service, training, finance
 Takes ownership of issues and escalations, drives towards resolution in order to
exceed client expectations
 Experience in using Microsoft Office suite and Salesforce is advantageous
 Knowledge in networking technology is preferred
 Experience in reconciliation
BENEFITS:
- Earn up to 40,000 + incentives
- W/ HMO up to 2 dependents
- Minimum of 20 leave credits/year
- Company benefits, above standard holiday pay, and OT rate
Send your CV to *******@openaccessbpo.com.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English ,Tagalog
Availability for travel: Yes
Availability for change of residence: Yes

₱ 34,000.00 monthly ·  Makati, National Capital Region ·  Today, 02:21 PM
Work type
Full Time