cx customer recovery and Executive escalations manager - fintechASCENT PRO

Description
Qualifications:
• College graduate, preferably BS Finance, Management or any other courses related to business.
• Experience in resolving high-level escalations, complicated concerns, and managing high profile people and unmanageable customers.
• Exemplary analytical, creative, critical thinking, and customer service skills; has passion for innovation.
• Strong oral and written communication skills. Fluent in English.
• Skilled in building relationships with leaders as well as technical teams to drive results.
• Minimum 5 years of managing a team with 20 members and above. Excellent people management and leadership skills are required.
• Self-starter with strong work ethics and an ability to work independently.
• Strong organization, listening and problem-solving skills are critical.
• Excellent time management skills, detail oriented, able to handle multiple tasks simultaneously and display good follow-up skills.
• Ability to influence and inspire others.
• Past product and/or project management experience is a plus.
• Experience in building and scaling operations, particularly in a fast-paced FinTech environment.
• Assertive, customer-focused, gritty, keen to details, resilient, results-driven, resolution-oriented, and has compassion.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 5
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes