customs clearance shift SupervisorDHL

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
OVERALL ROLE PURPOSE:
Ensure smooth running of the customs clearance operation.
Manage the work rosters and supervising the work performed by the clearance department in order to achieve the performance standards set by local management and yet ensuring that the regulatory requirements and customer instructions are complied.
YOUR TASKS:
Provide technical advice on customs related matters to customers (internal and external), including solutions design inputs for new DHL products.
Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.
Contact and confirm for clearance performance.
Ensure the shipment's complete clearance.
Ensure communication and negotiation with customs for trouble case.
Assist the Clearance manager to implement and supervise the work procedures to ensure compliance to the standard clearance processes and standards.
Assist the Clearance Manager with customer queries or complaints handling as when directed.
Set up clearance profile and POA report.
Bonded shipments monitor by daily basis.
Provide assistance as when required in regulatory audits performed on DHL customs clearance operations
Organize and control staff to achieve yearly target and goal.
Monitor the COA & BOS to meet RO target.
Maintain pre-clearance performance.
YOUR PROFILE:
Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
Analyzes and resolves complex cross-functional issues.
Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
2-3 years operations experience, preferably within transportation or logistics industry.
Software skills (Word, Excel, PowerPoint, etc.).
Communication skills (English), spoken and written.
Line Trainer certified
IATA Dangerous Goods Acceptance Certification
OUR OFFER:
Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefit programs.
DHL

Makati City, Metro Manila
Permanent
Full-time