Customer supportDoxa7 Solutions Inc.

JOB DESCRIPTION
As the Customer Support, you shall follow up with open work orders with tenants in AppFolio. You are also to do field phone calls from tenants, gather information, and pass it on to the appropriate property manager.
JOB QUALIFICATION
SCHEDULE: 9 AM – 6 PM Pacific Standard Time, follows Philippine Holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS
·       Lease prospects
·       Follow up and schedule tours for property managers
·       Review work orders, connect with tenants for clarifications, and cascade information to property managers
·       Field questions from tenants and redirect them to assigned property managers
·       Help ensure tenant satisfaction by providing support in a professional and timely manner
QUALIFICATIONS
·       A Bachelor’s degree in the related field
·       With property management background a plus
·       Excellent customer service skills and professionalism
·       Experience in a multi-client environment
·       Strong computer aptitude, which includes expertise with Microsoft 365 applications
·       Strong organization, oral and written communication skills
·       Analytical skills with particular attention to detail
·       Aptitude in data management, analytics, reporting preparation
·       Ability to function in an autonomous environment—independent worker, self-directed
OTHER JOB REQUIREMENTS
Education
Bachelor's Degree / College Degree
Field of study
Business Studies/Administration/Management
Specialization
Customer Service
JOB BENEFITS
Health Card, Allowance
Customer Support