Customer support specialistNoon Dalton, Phils.

Noon Dalton invites all its employees to embrace our core values, living them every day, in every aspect of their role.
Empathy 
At Noon Dalton, being empathetic means being patient and understanding, both with Clients and with each other. We don't make businesses conform to our requirements. We understand what they need and do our best to help them.
Simplification 
We're not looking for artificial simplicity: things that look simple but aren't well-thought-out. We strip down our processes until all that remains is useful and essential. We remove complications and complexity for both our customers and our employees.
Continuous Improvement 
We are always looking for ways to improve, both professionally and personally. Whether that means taking part in accent neutralization training, trying to better our public speaking, or evaluating our daily processes to see how we can do them faster and easier.
CUSTOMER SUPPORT SPECIALIST
 
Job Description:
Establish and maintain strong, trust-based relationships with customers and internal staff through clear, professional, and responsive communication-primarily via inbound and outbound calls.
Deliver accurate, complete, and timely information by utilizing appropriate tools, systems, and resources.
Consistently meet or exceed individual and team-based performance metrics and service targets.
Effectively manage customer and staff inquiries and complaints, offering appropriate solutions and ensuring thorough follow-up to guarantee satisfaction and resolution.
Accurately document all customer and staff interactions, inquiries, and resolutions in the company's system.
Adhere to established communication procedures, company policies, and service guidelines at all times.
Demonstrate a commitment to service excellence by going the extra mile to enhance engagement and overall satisfaction.
Perform additional tasks and responsibilities as needed or assigned by management in support of departmental and organizational goals.
Qualifications:
Excellent communication skills - both verbal and written; confident and professional phone presence.
At least 1-2 years of experience in customer service, call center operations, or a related support role.
Proven ability to resolve complaints and handle difficult conversations with professionalism and empathy.
Strong organizational skills and attention to detail; able to accurately document interactions and follow up as needed.
Basic proficiency with computer systems and tools, including email, CRMs, and customer support platforms.
Ability to meet performance targets and maintain a positive attitude in a fast-paced environment.
Team player mindset with the ability to collaborate and communicate effectively with internal staff.
Flexible and adaptable, with a willingness to take on additional responsibilities as required by management.
Experience with CRM tools such as Salesforce, HubSpot, or Zendesk.
Proactive mindset with a strong sense of ownership and initiative.
Bachelor's degree in Business, Communications, or a related field is a plus.
Other perks/incentives
HMO month 1
Monthly performance bonus after regularization
Engagement activities
Annual appraisal
12 Days Leaves Annually
US or UK Bank Holidays  (depending on account)
Birthday incentives
Fun working environment