customer support representative in a beauty education and Innovation hubPremier Media

About the role:
We are looking for a communicative and passionate Customer Support Representative to join our team. In this role, you will be ensuring a positive and supportive experience for the community seeking truthful and science-backed beauty education. Responsible for addressing customer inquiries, resolving concerns, and engaging with customers across various channels, you embody effective communication and empathy.
With a keen focus on product knowledge and meticulous attention to detail, you'll contribute to the continuous improvement of customer experiences by collecting valuable feedback. The role demands adaptability and responsiveness, making the Customer Support Representative a vital contributor to maintaining excellence in customer support within the dynamic environment of HairQare.
This is a Full-Time Remote position.
Responsibilities:
Customer Query Resolution: Address customer inquiries promptly and effectively, providing support and information about HairQare's educational initiatives.
Issue Resolution: Efficiently resolve customer concerns and issues, collaborating with internal teams to ensure timely solutions.
Customer Interaction: Engage with customers through various channels, ensuring a positive and helpful experience with every interaction.
Product Knowledge: Develop a deep understanding of HairQare's products and services to provide accurate and comprehensive information to customers.
Feedback Collection: Collect and analyze customer feedback, contributing valuable insights to improve the overall customer experience.
Requirements
3+ years of experience working in Customer Support, preferably in the beauty industry.
Proven experience in delivering excellent customer support, with a strong ability to address customer inquiries and concerns.
Strong problem-solving skills, enabling efficient resolution of customer issues and collaboration with internal teams for solutions.
Excellent communication skills, both written and verbal, to interact with customers in a clear and helpful manner.
Genuine passion for empowering individuals through education, aligning with HairQare's commitment to reshaping beauty standards and boosting confidence through a love-driven and supportive approach.
Benefits
You'll be joining a high-level and fast-paced environment.
You'll be able to grow both professionally and personally in this role.
Completely remote schedule.
You'll be working on exciting projects
Location independence.
Premier Media

Philippines
Permanent
Full-time