Customer support representative | day 1 hmo+ competitive salary | start asap!Techno Global Team Inc

CEBU CITY LIFE, BIGGER SAVINGS! Free daily lunch, Monday breakfasts, and Friday snacks-right here in CEBU.
ABOUT US @ TECHNO GLOBAL TEAM
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
TECHNO-CODED BENEFITS - Enjoy these Perks!
Comprehensive day 1 HMO including 10K medical reimbursement
Additional HMO coverage for your dependent + dental coverage
Free lunch meals, plus Monday breakfasts and Friday treats
Psychiatric sessions including under your healthcare plan
24 Paid Time-Offs (with Annual Leave conversion)
Continuous career development & certifications
Comprehensive life insurance coverage
Travel & training opportunities overseas
Regular engaging company events
Annual appraisal based on merits
Regular awards and recognitions
Free annual Flu vaccinations
Employee referral programs
ABOUT THE ROLE
As our Customer Support Representative, you'll be the backbone of our campaigns, keeping things running smoothly and providing exceptional internal support.
YOUR DAILY TASKS
Customer Satisfaction & Support: Ensure customer satisfaction and provide professional customer support.
Positive and Empathetic Service: Maintain a positive, empathetic, and professional attitude toward customers at all times.
Complaint Resolution & Problem-Solving: Acknowledge and resolve customer complaints.
Prompt Response to Inquiries: Respond promptly to customer inquiries.
Multi-Channel Communication: Communicate with customers through various channels.
Order and Request Processing: Process orders, forms, applications, and requests.
Customer Records Management: Keep records of customer interactions, transactions, comments, and complaints.
Team Collaboration & Coordination: Communicate and coordinate with colleagues as necessary.
Process Feedback & Improvement: Provide feedback on the efficiency of the customer service process.
Peer Mentoring & Support: Manage a team of junior customer service representatives.
THE IDEAL CANDIDATE
What You'll Bring (Experiences):
2+ years of similar experience in the customer service industry
General skill in the use of MS Office and other CRM software
About You (Soft Skills):
With great communication and comprehension skills 
Has effective people skills and sensitivities when dealing with others. 
Ability to work both independently and in a team environment.
Highly competitive & High-energy individual
Amenable to work on site - Cebu City (Night)
Ready to find a place where your contributions are valued? Join our team today!