Customer support representative | clark | work on siteSutherland

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Customer Service Associate, you are tasked to deliver technical support to the customers and clients. You are also expected to meet the following:
KEY RESPONSIBILITIES:
• Responsible for handling calls and emails to provide customer support and assistance.
• Provide resolutions to customer's queries in a friendly, confident and knowledgeable manner
• Assists customer's requests and/or concerns professionally and calmly
• Acquire right amount of knowledge regarding the subject of concern
BENEFITS:
• Enjoy a set of Industry-leading benefits;
• Get paid while in training
• Receive HMO + free dependent
• Educational support for employees
• Employee Referral Incentives
• Vacation and Sick Leaves
• We have sites nationwide that can be near your location
MINIMUM QUALIFICATIONS:
• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English written and verbal communication skills
• Enough knowledge in technology (Microsoft Office)