Customer support managerTalleco JobTarget Philippines

Customer Support Manager
The Customer Support Manager's role is to ensure the customers receive outstanding support and all their needs are met. Customer Support Managers oversee the customer support department's day-to-day functions.
Work with the US lead to establish and document customer support practices.
Work with Human Resources staff an US Manager to recruit, interview, select, hire, and employ an appropriate number of employees.
Analyze metrics to verify SLA's are met
Oversee a team of shift leads.
Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
Qualifications:
Graduate of Bachelor's degree preferably in Business Administration
With at least 7 years experience as a Customer Support
With at least 5 years experience in leadership or management role
Excellent leadership and interpersonal skill, and has the ability to analyze and solve problems
Exceptional communication skills - written and verbal
Outstanding attention to detail
Advanced computer skills
Ability to prioritize multiple tasks
Salesforce experience is a huge advantage
Talleco JobTarget Philippines

Cebu City, Cebu
Permanent
Full-time