Customer support managerLeapVista

Maintains customer satisfaction by providing problem-solving resources.
Handling complaints and queries (from customers, wholesale accounts, and staff across all channels
Enforces company policies and procedures.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
Prepares and completes actions plans.
Implements production, productivity, quality, and customer-service standards.
Resolves problems.
Identifies customer service trends and determines system improvements.
Analyzes variance and initiates corrective actions.
Conducts surveys and forms focus groups.
Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Maintaining inbox zero and ability to encourage feedback & reviews
Requirements
Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry's latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Business Administration or related field
Workable

Metro Manila
Permanent
Full-time