Customer Support Associate - Shifting ScheduleOrigo BPO
Workplace: Pampanga
Salary: ₱ 22,000.00 monthly
Work form: Full time
Posting Date: 09/11/2025
Deadline: 21/10/2020
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Description
A Customer Support Associate or CSA, will act as a liaison, provide services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency.
Key Responsibilities:
Respond and assist incoming customer calls concerning security service requests
• Monitor and coordinate routine maintenance of the client's alarm system
• Follow through customer complaints and send received request notifications
• Send/Respond to email requests of each subcontractors
• Gather, track, compile and send out reports to Clients
• Carry out daily operational check-ins from guards/patrols, on call
• Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up
• Follows standard processes and procedures and redirects problems to the appropriate resource to ensure resolution
• Identifies and escalates priority issues per the customer's needs
• Perform other duties as assigned from time to time by the Client
Skills and Qualifications:
•Preferably with 3 to 4 years of experience in BPO Customer Service
• Excellent English communication skills (written and verbal)
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, manage time effectively
• Customer orientation and ability to adapt/respond to different types of character
• Familiar with CRM systems and practices
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No
A Customer Support Associate or CSA, will act as a liaison, provide services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency.
Key Responsibilities:
Respond and assist incoming customer calls concerning security service requests
• Monitor and coordinate routine maintenance of the client's alarm system
• Follow through customer complaints and send received request notifications
• Send/Respond to email requests of each subcontractors
• Gather, track, compile and send out reports to Clients
• Carry out daily operational check-ins from guards/patrols, on call
• Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up
• Follows standard processes and procedures and redirects problems to the appropriate resource to ensure resolution
• Identifies and escalates priority issues per the customer's needs
• Perform other duties as assigned from time to time by the Client
Skills and Qualifications:
•Preferably with 3 to 4 years of experience in BPO Customer Service
• Excellent English communication skills (written and verbal)
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, manage time effectively
• Customer orientation and ability to adapt/respond to different types of character
• Familiar with CRM systems and practices
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No
Other Info
₱ 22,000.00 monthly · Pampanga, Central Luzon · Today, 08:33 AM (updated)
Work type
Full Time
Work type
Full Time
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Origo BPO
About the company
Origo BPO jobs
Pampanga, Central Luzon · Today, 08:33 AM (updated)
Position Customer Support Associate - Shifting Schedule recruited by the company Origo BPO at Pampanga, Joboko automatically collects the salary of ₱ 22,000.00 monthly, finds more jobs on Customer Support Associate - Shifting Schedule or Origo BPO company in the links above
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Origo BPO jobs
Pampanga, Central Luzon · Today, 08:33 AM (updated)