customer success specialist Work From HomeWeremote

Salary Details
PHP 40,000
Job Address
2nd floor, Building C, Metrowalk Commercial Complex, Meralco Avenue, Barangay Ugong, Pasig City, Philippines 1604
Job Description
 
 
Our Member Company is the #1 Parking Marketplace and App in Australia. Their mission is to ensure people have access to convenient, cheaper parking options in a single community marketplace. They bring together drivers who are looking for an affordable, safe and secure place to park their car and hosts who are looking to make some extra money each month. 
 
PRIMARY FUNCTION
Become the primary liaison for all host, renter, owner, and customer issues via email, chat and over the phone.
Responsibilities
 
Administer outbound sales tasks such as confirming bookings for spaces and acquiring potential hosts from leads
Address and resolve host, renter, and owner inquiries through phone, chat and email
Brief and inform customers on products and current campaigns in an enterprising manner
Manage multiple inquiries simultaneously while following the proper procedures
Tracking results and outcomes of inquiries
Oversee inbound sales and process them accordingly
Reporting end-of-day productivity
 
WHAT ARE WE LOOKING FOR?
 
Core Requirements (Priority):
Marketing-related background and experience
Must have at least 1 to 3 years of customer service call center experience
Superior verbal and written English communication skills
Must be an independent thinker who wants to try solve the problem as best as they can before asking for help
Able to work flexible work schedules according to business needs
Natural team player capable of working easily with others, taking direction when needed and always happy to help out
Must have his/her own laptop or desktop (not sharing with anyone/a family member) with the following specs:
Screen Size at least 14 inch
Screen Resolution:  Full HD (FHD) 1920x1080
CPU:  AMD Ryzen, at least 2200U (Ryzen 3000 series preferred)
Memory: At least 4GB (8GB, or expansion slot for more RAM preferred)
Storage: At least 256GB
Must have a strong internet connection (fibre optic line)
Must have a backup internet router/dongle (different provider from the main internet line)
Must have a webcam
Must have a good and clear headset with mic and noise cancelling features
Must have a quiet place/space at home when working
 
Other Skills/Qualifications (Preferred):
Must be well groomed and presented as they will be potentially customer facing
Flexible in learning Americanisms and American conversational English
Academic degree, certification, or trade school experience in any of the subject matters (e.g. Customer Service, Communications, Business Management)
 
Competencies:
Organized – enjoy making lists, ticking off tasks, and enjoy creating ‘order out of chaos’
Able to work as part of a team or independently
Passionate about customer service and making sure people have a positive experience with our business
Technical proficiency
 
COMPENSATION PACKAGE & BENEFITS 
Pay: PHP 40,000.00
Benefits
Leave credits - Earn 1 leave day per month for first year and progressively more in succeeding years. Use leaves after 6 months, upon passing assessment. Leaves have no expiry and are not convertible to cash.
Incentives
Monthly incentives when the team hits the target or the stretched target. We incentivise PHP 3,000 if the target is met and PHP 5,000 for stretched goals.
 
* Pre-Screening will be done via Video Call
LOCATION:    Work from Home / Remote Work
 
WORKING HOURS: Shifting schedule between 10pm to 10am Manila, 5 work days per week
 
Job Requirements
customer service, communication skills
Job Type
Customer Service/BPO
Working Hours
12:00 AM to 12:00 AM
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NCR, Metro Manila, Pasig, Philippines
2 Years
Full-time
PHP 40,000
Bachelor's / College Degree
2 Vacancies