customer success specialist - Customer ServiceMoneyMe

About the company:
MoneyMe is listed on the Australian Stock Exchange, a licensed and regulated credit provider operating in Australia which uses its own technology to deliver highly automated and innovative credit products and customer experiences.
Our diversified mix of products, from automotive finance, personal loans, revolving line of credit and at point-of-sale instalment products are distributed using a variety of distribution channels and are for consumers seeking simplicity, fair pricing and flexibility. Our technology platform enables applications to be completed and checked within minutes, security to be established, funds to be disbursed, or credit limits to be available, to the customer shortly after approval.
Our culture is outcome focused, energetic and innovation led, reflecting how we continually challenge the status quo... we're nothing like your traditional finance institution. No two days will be the same working at MoneyMe. This role is highly diversified, and you'll be working with many different people across the organisation.
What we are looking for:
We are looking for highly organised individuals with previous customer service experience and well developed communication skills. As a Customer Success Specialist you will be accountable for providing an amazing customer service, assisting the Credit Team and customers with applications and confidently resolving all product enquiries. We provide thousands of loans to customers each month and your contribution is important to optimise the customer experience and reduce the time it takes for a customer to receive a decision on their loan. These positions are day shift roles in our Ortigas office and weekend work will be required every fortnight.
Responsibilities for this position include:
Deliver the best customer service experience in all forms of communications, including but not limited to phone, emails, SMS and Live Chat
Engage with MoneyMe's customers and partners in a positive and professional manner to resolve a wide range of queries across all our products
Building rapport with customers to drive sales and conversions.
Review and assess customer accounts
Process documents and note accounts with actions taken
To be successful in this role you must have the following:
Excellent communication skills/ phone manner and ability to interact with external customers and internal partners
Highly developed organisational skills and attention to detail
Ability to think quickly on the phone in finding solutions for customers.
Strong financial acumen
Ability to work autonomously, own and complete projects as well as multi-tasking
At MoneyMe, we value:
Strong teamwork skills, with the ability to collaborate within and across teams and functions.
Ability to think creatively and problem solve when faced with new challenges.
Ability to work independently & self-motivated.
Strong time management skills with the ability to deliver quality work in an efficient manner.
Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time.
What's in it for you:
At MoneyMe we believe in rewarding hard work. When the business is winning, so are you and we're always investing in our employees to lead new projects and develop people's careers. We have quarterly awards, events, bonuses and more.
MoneyMe Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together - our diversity and inclusion give us an edge.
MoneyMe

Manila City, Metro Manila
Permanent
Full-time