SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for Customer Success Representatives to start ASAP!
Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 14th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique/Select VoiceCom and think it's a great place to work!".
The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won't regret it!
Checkout our Facebook page: www.facebook.com/selectvoicecomph
We are looking for people who like helping others. You will be working with people for a period of years while their case is ongoing. Being able to handle upset clients and calm them down is a big part of the job.
What we offer:
Starting salary package of up to Php25,000
Enjoy the following benefits:
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
Job Summary:
The Customer Success Representative is the main point of contact and provides ongoing support for new and existing members. This is a critical role in developing and maintaining long-term customer success and demonstrating the value of being a member. This position requires an independent thinker who can utilize their learned product knowledge to solve challenges and identify solutions to enhance the advisor experience. Previous subscription-based SaaS experience is a plus.
You will also provide ongoing customer support via email, over the phone, and via live chat for new and existing members. All CSRs will be knowledgeable of our product features and benefits to effectively help navigate the member's ongoing experience on the platform by providing exceptional member service.
Upon completion of training the Customer Success Manager will be provided a set schedule that specifies the hours they will work for each area. Occasionally you may be asked to work different hours devoting more or less time to one area to help during busy times. Your manager will assign a different schedule in these circumstances.
Role and Responsibilities:
Respond to assigned cases that come into the ticketing system in a timely, professional, and efficient manner.
Prioritize cases based on departmental policies to best reach case response time goals set by management.
Become an expert on the platform, train members on the basic features of the platform and other technical aspects of the onboarding process.
Use templates and other tools to provide members accurate and updated information during all interactions.
Assist members by quickly identifying potential issues and providing resolutions or escalating them appropriately to leads and management.
Appropriately, professionally, and respectfully communicate with members via phone and email.
Document all correspondence and actions taken in the company CRM and send out any required communication to ensure completion of task.
Complete administrative tasks, field updating, and notes in many different computer systems while handling member cases.
Document technical issues with the platform and submit them to management
Qualifications:
At least SHS Graduate (new curriculum) or HS Graduate (old curriculum)
Associate's/Bachelor's Degree an advantage, but not required
At least 1 year of continuous customer service experience in a BPO company
Strong English communication skills - both written and verbal
Must have excellent command of the English language, with neutral or American accent
Professional, courteous, and responsive customer service and phone skills
Understanding of B2C and B2B customer engagement
Strong computer skills that include database management, web searches, and email (i.e. Salesforce, GSuite, RingCentral, Mac/PC proficient)
Similar experience working in a SaaS (Software as a Service) environment an advantage, but not required
Willing to work on-site
Willing to work the night shift
Work Schedule: Night Shift
Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 14th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique/Select VoiceCom and think it's a great place to work!".
The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won't regret it!
Checkout our Facebook page: www.facebook.com/selectvoicecomph
We are looking for people who like helping others. You will be working with people for a period of years while their case is ongoing. Being able to handle upset clients and calm them down is a big part of the job.
What we offer:
Starting salary package of up to Php25,000
Enjoy the following benefits:
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
Job Summary:
The Customer Success Representative is the main point of contact and provides ongoing support for new and existing members. This is a critical role in developing and maintaining long-term customer success and demonstrating the value of being a member. This position requires an independent thinker who can utilize their learned product knowledge to solve challenges and identify solutions to enhance the advisor experience. Previous subscription-based SaaS experience is a plus.
You will also provide ongoing customer support via email, over the phone, and via live chat for new and existing members. All CSRs will be knowledgeable of our product features and benefits to effectively help navigate the member's ongoing experience on the platform by providing exceptional member service.
Upon completion of training the Customer Success Manager will be provided a set schedule that specifies the hours they will work for each area. Occasionally you may be asked to work different hours devoting more or less time to one area to help during busy times. Your manager will assign a different schedule in these circumstances.
Role and Responsibilities:
Respond to assigned cases that come into the ticketing system in a timely, professional, and efficient manner.
Prioritize cases based on departmental policies to best reach case response time goals set by management.
Become an expert on the platform, train members on the basic features of the platform and other technical aspects of the onboarding process.
Use templates and other tools to provide members accurate and updated information during all interactions.
Assist members by quickly identifying potential issues and providing resolutions or escalating them appropriately to leads and management.
Appropriately, professionally, and respectfully communicate with members via phone and email.
Document all correspondence and actions taken in the company CRM and send out any required communication to ensure completion of task.
Complete administrative tasks, field updating, and notes in many different computer systems while handling member cases.
Document technical issues with the platform and submit them to management
Qualifications:
At least SHS Graduate (new curriculum) or HS Graduate (old curriculum)
Associate's/Bachelor's Degree an advantage, but not required
At least 1 year of continuous customer service experience in a BPO company
Strong English communication skills - both written and verbal
Must have excellent command of the English language, with neutral or American accent
Professional, courteous, and responsive customer service and phone skills
Understanding of B2C and B2B customer engagement
Strong computer skills that include database management, web searches, and email (i.e. Salesforce, GSuite, RingCentral, Mac/PC proficient)
Similar experience working in a SaaS (Software as a Service) environment an advantage, but not required
Willing to work on-site
Willing to work the night shift
Work Schedule: Night Shift
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Select VoiceCom
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About the company
Select VoiceCom jobs
Size: From 101 to 500 employees