customer success & Operations ManagerHire Overseas

We're looking for a Customer Success & Operations Manager who can own the client experience from onboarding through execution while coaching and managing a remote team to deliver consistently high-quality work.This role blends customer success, operations oversight, and process management. You'll act as the bridge between customers and the internal team - ensuring smooth onboarding, clear communication, and continuous process improvement.If you're organized, confident on client calls, and skilled at motivating teams while refining workflows, this role is for you.🎁 Perks & Benefits
💵 Paid in USD (bi-monthly payouts: 15th & 30th)
🌴 Up to 14 days of Paid Time Off annually (starting Day 1)
📅 Observance of Holidays (based on your location)
🏡 100% remote - work from anywhere
💬 Collaborate with an international team focused on growth, automation, and client success
🚀 Directly shape internal systems and client satisfaction outcomes
🧩 What You'll Be Doing👥 Client Success & Onboarding
Lead onboarding for new customers, ensuring a seamless experience from setup to launch
Communicate confidently with clients via email, chat, and video calls
Collect credentials, clarify deliverables, and ensure timelines are met
Proactively check in with clients to ensure satisfaction and surface actionable feedback
Identify common client pain points and work with internal teams to resolve them
🧭 Team Management & Training
Oversee and mentor a small remote team, providing ongoing feedback and guidance
Conduct QA reviews to ensure tasks meet client expectations and internal standards
Coach team members on communication, organization, and process adherence
Support training and onboarding of new hires ("friends") within the operations team
⚙️ Process Management & Optimization
Audit workflows regularly to identify inefficiencies and propose improvements
Develop internal SOPs and documentation to ensure consistent execution
Act as the communication bridge between clients and internal departments
Track operational metrics (QA completion, response time, client satisfaction) and share insights with leadership
🔒 Quality & Security Oversight
Ensure all customer credentials and deliverables are handled securely
Maintain accurate, up-to-date client and process documentation
✅ Who You Are
3-5+ years of experience in Customer Success, Operations, or Project Management
Excellent spoken and written English communication skills
Strong organizational skills with a proactive approach to problem-solving
Experience managing remote teams or delegating work effectively
Comfortable handling client-facing responsibilities while managing internal processes
High attention to detail and ability to juggle multiple priorities
Empathetic but firm communicator who can balance people and process
Resourceful, tech-comfortable, and excited about optimizing systems
Bonus Points
Experience in digital marketing, SEO, or SaaS environments
Familiarity with tools like Notion, ClickUp, HubSpot, or Google Workspace
Background in QA, training, or process improvement
📩 How to ApplyPlease submit: * ✅ Your updated resume highlighting experience in customer success or operations management
✅ A 1-2 minute Loom video introducing yourself and sharing an example of how you've improved a process or customer experience in a past role
Only candidates who submit a Loom video will be moved to the next step of the hiring process.🧠 If you're a proactive communicator who loves helping customers succeed while building stronger teams and smarter processes, we'd love to hear from you.📋 Application Process OverviewOur comprehensive selection process ensures we find the right fit for both you and our clients: * Initial Application - Submit your application and complete our prequalifying questions
Video Introduction - Record an video introduction to showcase your communication skills and work experience
Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
Recruitment Interview - Initial screening with our talent team
Executive Interview - Meet with senior leadership to discuss role alignment
Client Interview - Final interview with the client team you'd be supporting
Job Offer - Successful candidates receive a formal offer to join the team
Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.
Hire Overseas

Philippines
Permanent
Full-time