Customer success managerThycotic

Thycotic, a global leader in IT security, is the fastest growing provider of Privileged Access Management solutions that protect an organization's most valuable assets from cyber-attacks and insider threats. Our mission is to make self-sufficient security champions, by making security tools people love to use that make privilege management achievable for everyone.
The results show:
--We have over 10,000 customers worldwide ranging from mid-sized organizations to Fortune 100 companies and are adding hundreds of new customers every quarter.
--We are growing at twice the rate of the overall PAM market (50% vs 25%).
-- We are among Inc. 5000 Fastest Growing Companies six years in a row.
Position Summary
The Customer Success Manager is responsible for ensuring customer success across the Thycotic business. The individual is responsible for (but not limited to) product onboarding, adoption, and feedback collection.
This position reports to the Director of Customer Success and is based in our Philippines location.
Key Responsibilities
Communicate with customers using multiple technology channels
Maintain detailed records of assigned customers
Use feedback data and tools to find customers willing to become a reference, do a case study, provide a quote, etc.
Assist sales with locating customers willing to take a reference call or lend their name to an RFP or report
Some travel required (customer visits, trade shows, US team meetings)
Collect and maintain customer profile information and customer sentiment through on-boarding, surveys, customers engagement portal, etc. to improve the Thycotic business and customer journey
Skills and Requirements
1-3 years' experience in a customer facing role
Bachelor's degree from an accredited university
Excellent written and oral communication skills
Upbeat and positive attitude with ability to work with challenging customers
Proactive, 'sense of urgency' approach to customer service
Ability to work with a worldwide team and customer base
Experience with Salesforce or a similar CRM tool is a plus
Organized, self-motivated, and detail-oriented
Technologically savvy and ability to quickly learn new concepts
Why Work at Thycotic?
We're passionate problem-solvers doing our part to make the world a safer place. We invest in people who are smart, self-motivated and collaborative.
What we offer in return is meaningful work, a culture of innovation and great career progression!
Thycotic was named a "Best Places to Work" Award Winner in 2019 and 2020 in recognition of our positive work environment and culture, as reported by employees. A focus on employee advancement and our ethos of respect are just some of the reasons why people love working here!
Thycotic Software, LLC (Thycotic) is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete a criminal background check and drug screen per Thycotic employment policy. In addition, all publicly posted social media sites may be reviewed.