Customer success manager (home-based)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
Company Details:
We give every company access to top freelance marketing talent. We make it seamless to connect with pre-vetted marketing consultants and get started right away. Our exclusive talent network features hundreds of experts who have worked at the world's top startups and brands.
Our mission is to empower more marketers to work for themselves, flexibly and remotely. By connecting top talent with interesting startups and brands, we help freelancers grow sustainable businesses of their own.
We believe in the power of remote work and hire the best talent regardless of location. As we build the future of work for marketers, we're doing the same thing internally: designing our processes and culture around a distributed team.
Industry: Marketing & Advertising
Headquarters Atlanta, US
Founded 2019
What you'll do
As a Customer Success Manager, you will ensure that freelancers and clients have an exceptional experience with the company. You'll be the main point of contact on both sides of our talent marketplace.
On the freelancer side, you'll help us recruit, vet and onboard the top marketers in the world. Using data from past projects and new leads, you will identify common needs and source potential candidates. When candidates apply, you'll select the very best and guide them through our extensive vetting and certification process.
On the client side, you'll build and nurture relationships with companies of all sizes. When a client creates a role on the platform, you'll hand-match them to the perfect experts and guide them through the hiring process. Once a project is live, you'll check-in regularly to ensure the project is going well and assist with solving additional growth needs.
Qualifications
Responsibilities
Sourcing, screening and onboarding new freelance marketers
Hand-matching clients with the right experts for their role
Responding to customer support tickets from clients and freelancers
Meeting regularly with existing clients to assess needs and recommend talent
Proactively assisting prospective clients with the hiring process
About you
You have extensive experience in customer-facing roles
You understand fundamental marketing concepts and lingo
You're highly organized and constantly optimizing your workflow
You're an exceptional writer and verbal communicator
You're comfortable working with a fully distributed team
Working hours
US business hours - preferable Eastern time zone (Nightshift Manila Time 9PM to 6AM)
Additional Information
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Muntinlupa City, Metro Manila
Permanent
Full-time