Customer success manager (csm)ActiveSystems Software Inc.

ACTIVESYSTEMS  SOFTWARE INC.
We are currently looking for:
CUSTOMER SUCCESS MANAGER
 
Job Description:
 
This function should possess the best customer management having a strong passion for customer engagement and expansion of customer use cases, you have impeccable relational skills and can create a win/win environment for everyone. Responsible for understanding the 'business health' of our customers, ensuring they grow into ActiveOne advocates.
 
As a Customer Success Manager (CSM), your primary functions will be:
• Onboard new customers and training new or existing customers on new products or services ;
• Build relationships and become a trusted advisor to multiple people in the account and become the account's advocate within the company;
• Responding to questions over email, attending scheduled calls with existing customers, and virtual meeting with customers (when face-to-face meetings are not possible)
• Dealing with frustrated customers and helping resolve issues
• Escalating issues and working with technical teams or managers
• Attending meetings with other teams that also work with your customers
• Run reports for management and for the client; and help deliver results;
• Monitoring your churn/retention/product usage or cancellation metrics
 
IF you have these qualifications:
- At least 1-year of relevant working experience is required for this position;
- Preferably 1-4 years experienced employee specializing in Customer Service or equivalent;
- Relationship-focused;
- Ability to teach;
- Detail-oriented;
- Team-player;
- Excellent written and verbal communication skills;
- Strong presentation skills;
- Ability to quickly grasp basic technical concepts.

Managerial / Supervisory