Customer Success AssociateRingCentral

What if you could support solutions that are changing the way the world communicates?
What if you had the freedom of a startup and the resources of a global enterprise?
You'd break new ground. Raise the bar for performance. And do career-defining work.
That's exactly the kind of environment we're building together at RingCentral.
RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together.
RingCentral Global Service and Support is all about the customer-devoted to making sure every customer's need is met, and that they're able to use our products effectively and easily.
As a member of the Global Service and Support team you'll lead the post-sale experience for our customers. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what "winning together" truly means.
We're as proud of our working environment as we are of our market success. You'll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We're not just changing the nature of communication and teamwork. We're winning, together.
Job Description:
The Customer Success Associate serves as the direct support function to some of RingCentral's most valued and high-profile customers. As a critical piece of our land and expand efforts you will be a point person for our larger customers and will interface and orchestrate internal efforts with the acquisition, implementation, technical support, etc. You will be positioned as a subject matter authority and all-around resource for servicing the client's needs.
Responsibilities:
Maintain and grow monthly recurring revenue for RingCentral's most valued customers
Project Management - quarterbacking internal and external initiatives
Develop strong customer relationships and serve in the role of RingCentral trusted partner
Ensure customer happiness: addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customers
Partner cross-functionally with support, professional services, and sales and marketing departments to build customer success that drives positive customer happiness and account growth
Minimum Requirements:
Knowledge of PBX, VOIP
Knowledge of Networking theories and protocols (SIP, RTP, QoS, COS, LAN/WAN, Routers, Firewalls, Switches, TCP/IP)
Solid understanding of Microsoft Office Applications
Strong communication skills - written and verbal - with the understanding of situational standard methodologies
Excellent presentation skills - from small to large audiences
At least 2 years of related experience, in a Customer Service position
At least 2 years of related experience in a Technical Support position
At least 1-year related experience in a Sales position
Experience working across cultures
Experience in handling B2B accounts
Preferred Requirements:
1+ yrs. direct and verifiable enterprise-level customer success experience
Proven track record of success with a verifiable history of exceeding sales and customer happiness goals
Driven by personal, team, and company achievement with a dedication to excellence
Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality
Strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness
Enterprise-ready, solution-oriented approach to understanding and seek sophisticated customer issues
Experience and comfort interacting with and influencing C-level executives
Ability to lead, handle or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes
Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred
Graduate of any 4 or 5-year course with relation to either Business Management, Computer Engineering, Software Engineering, or those with relation to Customer Service (optional - a minimum of 2 years in a related course as long as with related work experience)
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It's a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
RingCentral

Manila City, Metro Manila
Permanent
Full-time