customer success associate/ Company Nurse (sheridan site)KMC Solutions

The Customer Succes/Company Nurse will have the following responsbilities: FRONT DESK MANAGEMENT: 10%, GENERAL SERVICES / TENANT SERVICES: 15%, GENERAL ADMIN: 30%, GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT: 35%, and MEDICAL AND CLINIC MANAGEMENT : 10%
DUTIIES AND RESPONSIBILITIES
FRONT DESK MANAGEMENT:
Provides support on the reception/front desk through:
Answering and dispersing calls and inquiries
Welcoming / receiving visitors and clients of the Company
Responding/addressing tenant concerns and walk-in inquiries
Handle daily incoming and outgoing mails
Receive, distribute and file incoming letters, billings, invoices, documents and/or other communications
Manage the front office on a daily basis
Gatepass / work permit processing
Any ad hoc duties as required
GENERAL SERVICES / TENANT SERVICES
Point person / Representative in the workplace
Conference room reservations
Reports and coordinates any workplace issues and ensures job completion
Recommends effective solutions to problems / issues arising
Provides administrative support to members
Provides unmatched customer experience
Build strong relationship with members
Enforce company policies and procedures, and safety and health regulations and standards
GENERAL ADMIN
Petty Cash Management
Assists in Check releasing
Management of Utility personnel: Ensures that the assigned tasks of the utility personnel are performed and/or accomplished
Supplies Management: Purchase, supply and manage office supplies, equipment and machines, pantry, medicine, and other utilities
Work on day-to-day issues with facilities and building admin
Follows operational processes and procedures
Enforces house rules and security policy
GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT
Ensures Office Show-readiness, cleanliness and maintenance
Conducts facilities walkthrough to address current and urgent issues, and to handle foreseen issues and members' needs
Coordinates facilities/building issues
MEDICAL SERVICES, NURSING KNOWLEDGE & CLINIC MANAGEMENT
Upload medical records on HRIS
Attend to and Follow up all medical-related concerns
Clinic & Supplies Management
Monthly medical supplies inventory & requisition
Dissemination of health-related bulletin on a monthly basis
Aid in medical events and activities
Medical records validation
Other adhoc task that maybe assigned from time to time
OSH RESPONSIBILITIES
Perform Accident or Incident Investigations and Prepare Accident/Incident reports (WAIR/EWAIR)
Perform safety walk weekly
Lead and enforce the employees to participate evacuation drills (fire, earthquake) and secure accurate post mortem reports.
Enforce company policies and procedures and Safety and Health Regulations and Standards.
Observe work in progress and assure safety equipment is worn and procedures followed.
Suggest for corrections and follow-up to correct violations.
Develop policies and plans to reduce employee risk.
Resolve complaints and suggest to management for corrective action.
Ensure employee safety training, classroom lectures, demos and hands-on instruction.
Review accidents and suggest to prevent similar future incidents.
Execute effective safety, hazard control and industrial hygiene program.(solid waste disposal monitoring)
Evaluate risks and hazards and suggest for corrective action.
Assign responsibilities and update safety organizational charts as needed.
Minimum Qualification
Education: Bachelor of Science in Nursing, Business Administration, BS HRM, BS Tourism or any similar courses
Work Experience: At least 2-3 years work experience as Front Office Staff or Admin Assistant
Minimum Competencies
Capable of dealing with local staff and foreign clients
Enthusiastic, Outgoing, responsible, motivated, dedicated
Superb verbal and written communication skills
Has high attention to detail, fast learner
Excellent interpersonal skills
Extraordinary multitasking skills
Ability to present well to high level clients - local and foreign
Ability to deliver services with the highest standards
Willing to work on a shifting schedule
Willing to be assigned to other KMC sites
Registered Nurse
Active PRC license
BOSH Training a plus but not required