Customer solutions specialistIntegrated Flow System

INTEGRATED FLOW SYSTEM LLC
Global leader in design, engineering and manufacturing of critical modules, subsystems and turnkey solutions primarily for the semiconductor capital equipment industry.
Is currently looking for:
 
CUSTOMER SOLUTIONS SPECIALIST
 
Primary Function:
This position is responsible for interacting with our customer base in order to maintain and grow  customer relationships. As part of Sales team, this position aim to make the order process as  efficient as possible and ensure Company take full ownership and responsibility for solving any  customer issues. This will require building, maintaining a network of contacts with internal teams  in order to help support and ultimately provide an exceptional experience for customers.
 
Essential Duties and Responsibilities:
List the essential functions (i.e. key responsibilities with expected end results) which must be  accomplished in order to fulfill the purpose of your position as described above.
 
Responsibilities:
Initiates, maintains and develops direct contact with customers before, during and after the sale  process.
Supports sales team by developing and maintaining positive customer relations with  clients/customers, which can substantially affect service and/or product revenue(s). 
Works with various departments to meet product sales goals. 
Takes action to solve customer problems in accordance with published Customer Service  guidelines. 
Updates Customer Relationship Management system with status of customer interaction, returned  materials issues and additional information as needed. 
Records and reports the status of parts returns, parts damaged, replacements, sales orders and  delivery schedules. 
Maintains records of damaged parts, delivery schedule changes schedule changes, product  enhancements or changes and product pricing, and resolves return credit problems. 
Works with customers and/or distributors to receive accurate account of parts failures and provides  reports to management.
Maintain Cost Worksheet, Pricing and Request for Quotation repository where applicable.
Identify and strive for continuous improvement including the establishment of global best practices  for customer solutions and support.
Remain knowledgeable about all Process stations and production schedules to support sales  operation efforts.
Ensure the necessary resources, tools and system are available for quality customer service  delivery
Monitor accuracy of reporting and data base update for real time production and shipment  schedule, analyze relevant data to determine customer service outputs. 
Specialized Knowledge:
Degree in Business Administration or equivalent
More than 4 years of job related customer service experience
Analytical with strong problem solving skills
Proficiency in MS Office applications, macro modeling in Excel applications
Attention to details and follow-up to successful closure
Must be able to multi-task and able to handle all stakeholders’ needs.
Additional Information:
Should have excellent customer-service orientation to do the job.
Strong interpersonal and listening skills to resolve the issues of the customers.
Conflict and resolution management in both user-friendly and technical language.
Resilient and resourceful with sharp attention to detail.
Ability to prioritize and accomplish tasks in a hard-hitting environment with strong compliance.
Willingness and aptitude to learn the details of Operations process and technology.
 
Visit our website www.uct.com to know more about us.

PHP 20,000 - 24,000 per month
2 to 4 Years Experience