Customer Service technician iiiM2MJ Human Resources Consulting

Description
Job Functions:
• Provides proficient customer service support for general transactions (orders, price, and delivery,
expedites claims and returns through phone and email).
• Provide "next step / full service" support by also handling price and delivery / order entry associated
with technical inquiries.
• Promote sales growth through specific activities, as defined by project goals and may be involving
other departments such as but not limited to engineering, marketing and/or customer service.
• Support inbound phone queue, chat and email from Customers, and any other channel requesting
technical assistance.
• Address level 1 technical product inquiries (Part # identification, Product interchange / substitution,
Information that can be obtained thru published media such as but not limited to Catalog information,
Electronic tools such as but not limited to ecatalog and smart interchange, Flyers and brochures,
Installation manual, Parts lists).
• Provide price / delivery availability & order entry transactions if needed by customer after technical
questions answered and product (specific part) requirements have been identified.
• Proficiently utilizes CRM to track all internal and external interactions.
• Assist in training activities (side by side systems and process training to new hires, peers and other
internal personnel, mock call exercises for new hires providing feedback and recommendations, update
of the Training Curriculum modules, coordinating team building activities).
• Assists Team Leader in completing administrative tasks.
Job Requirements:
• Must be College Graduate.
• At least 2 years of experience as Level 2 CSR, with one year experience on inbound calls.
• Positive Customer-Oriented attitude and effective Communications Skills involving inbound and
outbound interfaces.
• Must display and demonstrate the following: initiative-motivation, strong problem-solving skills, and
leadership skills.
• Willingness to travel when needed.
• Ability to handle varying workloads and schedules.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Knowledge: CRM
Availability for travel: Yes
Availability for change of residence: No

Pasig, National Capital Region ·  Today, 11:37 AM
Work type
Full Time