Customer Service team leadCurogram

Responsibilities:
Supports the company's customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.
Manages and leads a team of employees.
Communicates company goals, safety practices, and deadlines to team.
Provides help to management, including hiring and training, and keeps management updated on team performance
Develops strategies to promote team member adherence to company regulations and performance goals
Conducts team meetings to update members on best practices and continuing expectations
Maintain and cultivate an effective working relationship with internal and external customers (Excellent Client Management skills).
Requirements:
- Solid experience as a team is required for this position. (5 years)
- Hands on experience in managing a team of at least 7 people or more.
- Good problem solving skills and ability to multi task.
- Amenable to work in shifting schedule.
- Excellent oral and written communication.
- Organizational skills and keen attention to detail.
- Good Leadership skills
- At least College Level.
-A degree in operations management or business administration is a plus
Job Perks:
- Hourly Pay
- Quarterly performance bonus.
- Outstanding career development opportunities.
- Enjoy a fair work-life balance.
- HMO on 3rd month
- Profit-sharing by the end of the year.
- Free 1 meal every shift
- Transportation Allowance