Customer Service support agent fashion account au day shift | work from homeWeremote

Our member company, The Volte is a fast growing fashion tech startup. The Volte is a marketplace connecting borrowers and lenders of designer fashion. The Volte has over 50,000 dresses listed with lenders all over Australia. We're now growing faster than ever and are keen to ensure that we meet our customers' high expectations. They're a small team but are looking to continue to grow as they scale in Australia and internationally.PRIMARY FUNCTION
A Customer Service Representative is responsible for providing a high level of service to customers via phone, live chat and email.
Responsibilities
Communicating to customers via voice and email
Replying to chat inquiries from customers
Making outbound phone calls to customers as required
Taking in inbound calls
Achieving KPI's as set by the Call Center Team Leader
Personal Development
Actively seeks feedback from direct reports and team
Demonstrate a desire to grow and learn.
Share in establishing change processes for self as required
Works well under pressure
What are we Looking for?
Excellent written and fluent verbal communication skills
Strong understanding of customer service
Negotiation skills for sales and resolving issues.
Fast and accurate typing skills
Excellent spelling and grammar
Capable of solving problems and handling complaints.
Ability to show empathetic customer service, take ownership and responsibility of all situations.
Attention to detail.
Work well in a team environment.
Passion and enthusiasm
Strong work ethic contributes a very professional attitude towards all aspects of work.
Preferably college graduate and with minimum of 2 years work experience in a similar role and/or as Call Center Representative/Customer Service Agent in a BPO/call center industry
Technology Requirements
A dedicated quiet workspace at home and with a good internet connection (minimum 25mbs)
A desktop or laptop computer (3rd generation or higher) at least i3 or equivalent processor at least 8 GB ram and windows 7 and above or MAX OSX operating system
Headset with extended microphone, a noise canceling headset is a must.
High- definition (HD) external or integrated webcam with at least 720p resolution
Compensation Package & Benefits
Base Pay: P20,000 - P30,000
Allowance: P2,500 (internet/electricity)
HMO after 3 Month Training Period
P2,900 allowance for (SSS, Pag-ibig, Phil-Health)
Paid Leaves
13th Month Pay
LOCATION: Remote, Work From Home
WORKING HOURS: 9am to 6pm AU time, (6am to 3pm Manila)
* Pre-Screening will be done via Video Call