Customer Service SupervisorM2MJ Human Resources Consulting

Description
Job Functions:
• Meet and exceed key performance indicators set by the business.
• Lead, drive and motivate the team for continuous improvements towards achievement of set goals.
• Analyze stats trends and formulate/implement action plans to ensure continuous improvement.
• Grows and implements standards and processes and adheres to business workflows set by the
department.
• Set team and individual goals that compliment overall strategy.
• Manage, lead or participate in customer service-related projects.
• Develop and train team's logical problem-solving skills.
• Develop own resources and utilize creative resolutions to resolve problems.
• Flag up personal training requirements to Customer Service Manager and Learning and Development
team.
• Calibrate with Learning and Development Team, Customer Service Manager or counterparts on the
quality of transactions.
• Support Training Team in all aspects of advanced product and process trainings for Customer Service
department.
• Make decisions on how to address and resolve customer situations
• Work directly with POCs from different departments to support both internal and external demands
• Deliver product and process trainings to new hires, peers and other internal personnel.
• Provide management with update on headcount and absence, status update on projects and programs
and overall business review requirements.
• Collaborate with various functional groups for team requirements.
• Assist in interviews (Phone screen, on-site or online).
• Effectively and consistently administrate all HR policies and practices.
• Handle everyday crisis (support tools/ERPs/Telecoms downtime or any operational issues).
Job Requirements:
• Must have 4 Year College Degree.
• With experience in Customer Service operation is preferred.
• Computer Literate: MS Office Applications (PowerPoint, Word, Excel, Access), E-mail, Outlook,
Internet, Intranet.
• With ability to clearly communicate product terminology, features and functionality
• With Leadership qualities and skills.
• With Negotiation and Analytical skills.
• With strong and professional written and oral communication skills.
• Works well with high volumes, prioritizing and multitasking.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No

Pasig, National Capital Region ·  Today, 10:03 AM (updated)
Work type
Full Time