Customer Service SupervisorM2MJ Human Resources Consulting
Workplace: Pasig
Salary: Apply
Work form: Full time
Posting Date: 09/11/2025
Deadline: 23/10/2020
This job has expired, you can refer to some related jobs below
Description
Job Functions:
• Meet and exceed key performance indicators set by the business.
• Lead, drive and motivate the team for continuous improvements towards achievement of set goals.
• Analyze stats trends and formulate/implement action plans to ensure continuous improvement.
• Grows and implements standards and processes and adheres to business workflows set by the
department.
• Set team and individual goals that compliment overall strategy.
• Manage, lead or participate in customer service-related projects.
• Develop and train team's logical problem-solving skills.
• Develop own resources and utilize creative resolutions to resolve problems.
• Flag up personal training requirements to Customer Service Manager and Learning and Development
team.
• Calibrate with Learning and Development Team, Customer Service Manager or counterparts on the
quality of transactions.
• Support Training Team in all aspects of advanced product and process trainings for Customer Service
department.
• Make decisions on how to address and resolve customer situations
• Work directly with POCs from different departments to support both internal and external demands
• Deliver product and process trainings to new hires, peers and other internal personnel.
• Provide management with update on headcount and absence, status update on projects and programs
and overall business review requirements.
• Collaborate with various functional groups for team requirements.
• Assist in interviews (Phone screen, on-site or online).
• Effectively and consistently administrate all HR policies and practices.
• Handle everyday crisis (support tools/ERPs/Telecoms downtime or any operational issues).
Job Requirements:
• Must have 4 Year College Degree.
• With experience in Customer Service operation is preferred.
• Computer Literate: MS Office Applications (PowerPoint, Word, Excel, Access), E-mail, Outlook,
Internet, Intranet.
• With ability to clearly communicate product terminology, features and functionality
• With Leadership qualities and skills.
• With Negotiation and Analytical skills.
• With strong and professional written and oral communication skills.
• Works well with high volumes, prioritizing and multitasking.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No
Job Functions:
• Meet and exceed key performance indicators set by the business.
• Lead, drive and motivate the team for continuous improvements towards achievement of set goals.
• Analyze stats trends and formulate/implement action plans to ensure continuous improvement.
• Grows and implements standards and processes and adheres to business workflows set by the
department.
• Set team and individual goals that compliment overall strategy.
• Manage, lead or participate in customer service-related projects.
• Develop and train team's logical problem-solving skills.
• Develop own resources and utilize creative resolutions to resolve problems.
• Flag up personal training requirements to Customer Service Manager and Learning and Development
team.
• Calibrate with Learning and Development Team, Customer Service Manager or counterparts on the
quality of transactions.
• Support Training Team in all aspects of advanced product and process trainings for Customer Service
department.
• Make decisions on how to address and resolve customer situations
• Work directly with POCs from different departments to support both internal and external demands
• Deliver product and process trainings to new hires, peers and other internal personnel.
• Provide management with update on headcount and absence, status update on projects and programs
and overall business review requirements.
• Collaborate with various functional groups for team requirements.
• Assist in interviews (Phone screen, on-site or online).
• Effectively and consistently administrate all HR policies and practices.
• Handle everyday crisis (support tools/ERPs/Telecoms downtime or any operational issues).
Job Requirements:
• Must have 4 Year College Degree.
• With experience in Customer Service operation is preferred.
• Computer Literate: MS Office Applications (PowerPoint, Word, Excel, Access), E-mail, Outlook,
Internet, Intranet.
• With ability to clearly communicate product terminology, features and functionality
• With Leadership qualities and skills.
• With Negotiation and Analytical skills.
• With strong and professional written and oral communication skills.
• Works well with high volumes, prioritizing and multitasking.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No
Other Info
Pasig, National Capital Region · Today, 10:03 AM (updated)
Work type
Full Time
Work type
Full Time
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M2MJ Human Resources Consulting
About the company
M2MJ Human Resources Consulting jobs
Makati, National Capital Region · 11 September (updated)
Position Customer Service Supervisor recruited by the company M2MJ Human Resources Consulting at Pasig, Joboko automatically collects the salary of Apply, finds more jobs on Customer Service Supervisor or M2MJ Human Resources Consulting company in the links above
About the company
M2MJ Human Resources Consulting jobs
Makati, National Capital Region · 11 September (updated)