Customer Service supervisorSM Investments

Job Description
General Duties
Responsible in the proper and timely handling of daily frontline transactions
Detailed Duties
1. Attend to walk-in Sales Support and Marketing Assistants within an acceptable waiting time
2. Accept and review documents submitted in relation to buyer request
3. Create tickets for buyers requests and inquiries in the CRM.
4. Endorse created tickets with complete/required attachments to the supervisor.
5. Be abreast with all organization's products, service, procedures and guidelines
6. Ensure 100% accuracy of all encoded information in the system, as authorized
7. Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients
8. Coordinate with appropriate resource for resolution of urgent concerns and escalate critical issues
to the Supervisor
9. Participate effectively in team meetings
10. Keep her/himself sound, dress and act as professional, at all times
11. Perform other duties and functions as may be required by the CCC Manager https://portal.smretail.intranet/index.php/hr-forms/e-payslipor CSDH
Professional Eligibility
Skills
1. Preferably with background in real estate with experience in customer service
2. Credibility - Demonstrates honesty, trustworthiness and commitment in all forms of transaction with sound moral and strong ethical principles at work
3. Communication - Above average oral and written communication skills ability to use positive language to steer a conversation toward a positive outcome exudes confidence when interacting with clients
4. Emotional Balance - Patient can deal with stress and pressure ability to maintain emotional balance and self-control to face various situations/types of clients confidently and successfully
5. Empathy - ability to look at a situation through the eyes of a customer and enable to provide the highest
degree of service
6. Good comprehension and analytical skills- ability to understand and process information towards
resolution of concerns
7. Good decision making ability to work independently and make decisions that balance the interests of the
Company and the Customer
8. Flexibility - ability to adapt to situations, improvise and shift strategies to meet different types of challenges
Education
Graduate of any 4year course in any field (Business, Communication or Marketing).
Experience
Preferably with background in real estate with experience in customer service
Responsibility
1. Attend to walk-in Sales Support and Marketing Assistants within an acceptable waiting time
2. Accept and review documents submitted in relation to buyer request
3. Create tickets for buyers requests and inquiries in the CRM.
4. Endorse created tickets with complete/required attachments to the supervisor.
5. Be abreast with all organization's products, service, procedures and guidelines
6. Ensure 100% accuracy of all encoded information in the system, as authorized
7. Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients
8. Coordinate with appropriate resource for resolution of urgent concerns and escalate critical issues
to the Supervisor
9. Participate effectively in team meetings
10. Keep her/himself sound, dress and act as professional, at all times
11. Perform other duties and functions as may be required by the CCC Manager or CSDH