Customer Service SupervisorThe SM Store

OVERSEE DAY-TO-DAY OPERATIONS: Provide day-to-day supervision of the Customer Service Assistants
· COLLECT PAYMENTS & PREPARE REPORT
Collect all payments from the counters at designated schedules for turnover to Treasury, & prepare report vs. cash / check payment
· CHECK DAY-TO-DAY COUNTER OPERATIONS
Act as backup processor during peak hours & CSA rest days, & validate erroneous transactions
· CHECK INVENTORY
Validate cash replenishment requests, & check & monitor counter supplies & products inventory
· RECONCILE PAYMENT DISCREPANCIES
Reconcile payment discrepancies in finalizing reports
Qualifications:
· Candidate must possess at least Bachelor's/College Degree
· Knowledge of counterfeit detection and basic banking transactions is an advantage
· With at least 2 Year(s) of working experience as a supervisor in the related field is required for this position.
· Strong communication skills
· Basic computer skills (MS Office)
· Flexible to be assigned to work schedules supporting the retail operational hours
· Willing to be assigned in The SM Store ZAMBOANGA
· Full-time positions available
The SM Store