Customer Service supervisorDyson

Job Description
Maintains customer satisfaction by providing problems-solving resources.
Answers customers' questions.
Manages staff.
Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
Communicates job expectations to other employees.
Plans, monitors, appraises, and reviews job contributions of others.
Enforces company policies and procedures.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
Prepares and completes actions plans.
Implements production, productivity, quality, and customer-service standards.
Resolves problems.
Completes audits.
Identifies customer service trends and determines system improvements.
Meets customer service financial objectives by forecasting requirements.
Prepares annual budgets.
Schedules expenditures.
Analyzes variance and initiates corrective actions.
Determines customer service requirements by maintaining contact with customers and visiting operational environments.
Conducts surveys and forms focus groups.
Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Maximizes customer operational performance by providing help desk resources and technical advice.
Resolves problems and disseminates advisories and warnings.
Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.
Minimum Qualifications
Strong analytical and planning skills;
Excellent communication and presentation skills;
Excellent problem-solving skills;
Amenable to work in Cainta Rizal
Ability to work under pressure
Ability to multitask