Customer Service specialistuniversal global business solutions

1. Accurate and timely recording/logging of all call with pertinent information as to incidents and resolutions in the OTRS ticketing system.
2. Determines problems and resolutions on HW & SW issues and concerns in conformity with SLA. Can resolve at least 75% of all issues thru phone/remote.
3. Knows when to elevate problems to the next level following the standard procedures of elevation.
4. Observe timely update to concerned parties (clients/colleagues) either thru phone or emails.
5. Adheres to company policy and guidelines, especially on attendance, commitment, and must establish good working relationships with co-employees.
6. Politely address and answers clients calls and query.
7. Ensure proper and precise cascading of issues to Support Engineers for on-site resolution.
Job Requirements:
1. Possess a Bachelor's degree in Information Technology, Business, Communications, or related field;
2. Minimum of 1 year of experience in customer service;
3. Experience with help desk software and remote support tools;
4. Experience with OTRS and ePSM, or related management services;
5. Excellent communication and problem-solving skills;
6. Self-motivated, good team player, detail-oriented and can do multi-tasking.-Requirements- Minimum education level: Bachelor ́s Degree
2 years of experience
Language(s): English
Availability to travel: Yes
Availability of change of residence: Yes
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Customer Service Specialist
universal global business solutions - Pasig, National Capital Region
Offer description
Other type of contract Full Time
Job Specifications (but is not limited to):
1. Accurate and timely recording/logging of all call with pertinent information as to incidents and resolutions in the OTRS ticketing system.
2. Determines problems and resolutions on HW & SW issues and concerns in conformity with SLA. Can resolve at least 75% of all issues thru phone/remote.
3. Knows when to elevate problems to the next level following the standard procedures of elevation.
4. Observe timely update to concerned parties (clients/colleagues) either thru phone or emails.
5. Adheres to company policy and guidelines, especially on attendance, commitment, and must establish good working relationships with co-employees.
6. Politely address and answers clients calls and query.
7. Ensure proper and precise cascading of issues to Support Engineers for on-site resolution.
Job Requirements:
1. Possess a Bachelor's degree in Information Technology, Business, Communications, or related field;
2. Minimum of 1 year of experience in customer service;
3. Experience with help desk software and remote support tools;
4. Experience with OTRS and ePSM, or related management services;
5. Excellent communication and problem-solving skills;
6. Self-motivated, good team player, detail-oriented and can do multi-tasking.
Requirements
Minimum education level: Bachelor ́s Degree
2 years of experience
Language(s): English
Availability to travel: Yes
Availability of change of residence: Yes
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About universal global business solutions
UG Business Solutions is created to serve our clients and employees for the local expansion of the business in the Philippines by our main business partners Best High Tech, NJTS-USA (USA, Hong Kong, India & China)
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Pasig City, Metro Manila
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