Customer Service specialist | taguigSutherland

We are hiring Customer Service Specialists to provide outstanding and personal support to customers of an exciting streaming service that hosts some of the best content out there.
The role:
As a Customer Service Specialist, you will be providing inbound customer care, primarily over the phone and email. You'll bring your expertise to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs.
This job is for you if:
You are the go-to person to help troubleshoot tech problems.
You excel at handling customer inquiries of varying types.
You are an active listener and can enjoy building rapport with customers.
You are energized by the opportunity to learn new things, perform at a high level in a team environment, and creatively solve problems
You leverage two-way feedback to enhance your performance.
What we offer:
Competitive hourly rate with monthly performance incentives
Medical, dental, and vision benefits
Paid training
Advancement opportunities
Qualifications:
An understanding of basic computer and home networking terminology (i.e., operating systems, routers, etc.)
Efficient and accurate typing skills (at least 30 words per minute)
Experience using a streaming player or gaming system
Excellent verbal and written communication skills and are strong multitaskers.
Driven by solving problems and meeting goals
Familiar with Microsoft Office tools
Experience in customer service and sales
High school diploma or equivalent
Requirements to work from home:
Excellent Internet connectivity
A productive and secure work environment