Customer Service specialist (order management - 6 months fixed term)Mondelēz International

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.
How you will contribute
You will:
Serve as a dedicated contact (business partner) for a defined set of customers for order management
Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
Have regular direct contact with customers (supply chain or buying department) regarding logistics
Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
Organize transport via third-party logistic operators and ensure on time delivery
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Good numerical, analytical and logical reasoning skills
Microsoft office applications
High-level of SAP competence
Within an FMCG/CPG company
A customer-facing role in customer service, logistics or sales
An order-to-cash environment
Good knowledge of the total supply chain/order-to-cash process
Strong analytical and problem-solving skills
More about this role
What you need to know about this position:
What extra ingredients you will bring:
Education / Certifications:
Job specific requirements:
Travel requirements:
Work schedule:
No Relocation support available, however for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy
Business Unit Summary
Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Temporary (Fixed Term)
Order Management (OTB)
Customer Service & Logistics
Mondelēz International

Paranaque City, Metro Manila
Temporary
Full-time