CUSTOMER SERVICE sales assistantTRYPOD PHILIPPINES CORPORATION

Job Position: SALES ASSISTANT/CUSTOMER SERVICE OFFICER
Role Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Job Description:
1. Handle Customer Inquiries online, via email and over the phone
2. Confirm and Take bookings and schedule service delivery to clients
3. Update payment status of clients whilst maintaining the inhouse customer management systems
4. Secure confirmation of payments for services provided
5. Advise on service requirements to potential clients
6. Upsell relevant additional services as required
7. Assist in handling amendments and cancellations to bookings
8. Liaise with all internal delivery and supply staff re changes to the delivery schedules
9. Provide quotations, pricing information in a timely manner
10. Ensure all information and scheduling of jobs are updated timely and accurately in the system daily.
11. Calling 3-4 bedroom online enquiries to book Virtual Quotes (VQ's)'s for Sean
12. Take sales phone calls on Sundays and answer online enquiries
13. Help with sales when needed
14. Manage Online Interstate enquiries.
15. Performs administrative work as needed on the job.
Reporting lines: Team Leader and Sales Manager
KPI's
To book at least 20 VQ's per week or 80 per month.
As an incentive, earn AUD 2.50 for every VQ booked as monthly incentive.
Experience and Qualifications
· Candidate must possess at least a Bachelor's/College Degree Required
Skill(s):
· Excellent customer service skills with at least 3 years work experience,
· Excellent command of English written and verbal,
· Proven experience in working with a team as a team player,
· Proven experience in using a variety of CRM and Databases,
· Experienced customer service in removals/transport/logistics industry
an advantage,
· Experience in dealing with Clients across various locations in Australia
an advantage.
· Required language(s): English
· At least 2 year(s) of working experience in Customer Service handling
International accounts/clients is required for this position.
· Candidate must be willing to interface with Clients based in Australia
over the telephone.
· Candidate must be willing to work on shift at 5 work day/week following
Australia time Day shift only
· Interpersonal, communication and listening skills Problem solving skills,
conflict resolution skills
· Able to handle emergencies or contingencies with calm demeanor
· Able to work cohesively with a team PC Literate: able to use a variety
of systems and CRMs.
· Excellent phone manner/etiquette and able to speak clearly Excellent
Customer Service skills
· Strong verbal and written English communication skills
· At least 3 years telephone and administration based experience is
required
· Positive and "can do" attitude with a strong customer service ethic,
always going an extra mile
· A quick learner
· One who has worked with databases and electronic or online systems
· One with a high level of attention to detail
· Knowledge: Computer systems and CRMs Furniture Removal industry
knowledge an advantage but not required Furniture Removal
terminology an advantage but not required
· Knowledge of suburbs in NSW, ACT, VIC, QLD and WA an advantage
but not required
Employment Status: Full time position
Work schedule: 6:00 am -3:00pm on daylight Saving time and 7:00 am -4:00 pm on Regular time, Mondays - Sundays rotation 5 days/week
Willing to work on Holidays as required
Office Location: Office at BGC, Taguig City