Customer Service RepresentativeLexie Staffing and Business Consulting

Lexie Staffing and Business Consulting is a Recruitment Process Outsourcing company that connects people with opportunities. We help candidates discover new jobs that might be perfect for them, while also bridging the gap between what employers want and need. Our goal is to provide a better way to connect people with opportunities, ultimately saving time-to-hire.
A call center agent plays a crucial role in providing customer service and support for a variety of businesses and organizations. The job description may vary based on the industry, company, and specific requirements, but generally, a call center agent is responsible for the following: * Customer Service:
Answering incoming calls from customers or clients.
Providing information, assistance, and support to resolve customer inquiries or issues.
Ensuring a high level of customer satisfaction through effective communication and problem-solving.
Product/Service Knowledge:
Acquiring and maintaining in-depth knowledge of the products or services offered by the company.
Being able to effectively communicate product features, benefits, and usage to customers.
Communication Skills:
Communicating clearly and professionally with customers via phone, email, or other communication channels.
Active listening to understand customer needs and concerns.
Using proper grammar, tone, and language during interactions.
Documentation:
Recording accurate and detailed information regarding customer interactions in the company's database or CRM system.
Documenting issues, resolutions, and any additional information that may be relevant for future reference.
Problem Resolution:
Identifying and resolving customer issues or concerns promptly and effectively.
Escalating complex issues to higher-level support or management when necessary.
Adherence to Policies and Procedures:
Following established scripts, guidelines, and procedures to ensure consistency in customer interactions.
Adhering to company policies and maintaining confidentiality of customer information.
Multitasking:
Managing multiple tasks simultaneously, such as handling calls, responding to emails, and updating customer records.
Metrics and Targets:
Meeting or exceeding performance metrics and targets, such as call handling time, customer satisfaction scores, and resolution rates.
Continuous Learning:
Keeping up-to-date with product/service knowledge, industry trends, and changes in company policies and procedures.
Team Collaboration:
Collaborating with colleagues, supervisors, and other departments to resolve customer issues and improve overall customer experience.
Flexibility:
Adapting to changes in procedures, technology, or workload as required by the call center environment.
Quality Assurance:
Participating in quality assurance programs to ensure that customer interactions meet or exceed company standards.
Overall, a call center agent plays a pivotal role in creating positive customer experiences and contributing to the success of the organization.
Job Requirements
At least High school graduate
With or without working experience
Fluent in English
Willing to work on-site
9cv9

Bacolod City, Negros Occidental
Permanent
Full-time