Customer Service RepresentativeUber

You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its incredible customer service. You will deliver only the best customer service for riders and partner drivers globally across multiple support platforms: email, live chat, instant messaging, and phone
Be the charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner drivers to continue operating on the platform. You will also be the reason that customers will rave about the brand and will advocate for us to get more people to be users of the app.
Be goal-oriented, not only for the company and for our vision, but also for your career. As you grow within the organization, you will proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we adopt new insights and constant change.
What You'll Do
Respond to account take over, fraud-related concerns via email/phone
Able to multitask and meet the responsibilities by end of the day
Able to suggest and make recommendations for process improvements/changes
Raise concerns/issues to ensure better management of customer experience
Basic Qualifications
Work experience in high energy, productive environment
Excellence in both written and spoken English
Outstanding comprehension and writing skills
High proficiency using computers (typing, quickly navigating between various tools) and software
Excellent problem-solving skills, ability to connect optimally what users are asking for with answers to their true issues
Passion for creating support experiences that exceed users' expectations
Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
A willingness to work on different shifts, totaling 40 hours per week, including weekends, holidays, and weekly evening shifts
Willing to be moved from periodically to other projects and accounts or where the business needs them
Proficient in English (Oral & Written)
Preferred Qualifications
A bachelor's degree from any field is preferred but not a requirement
1+ years of total work experience in a high-growth, productive constantly changing environment
Work experience in customer-centric industries (ex. Hotels, airlines, banking) is preferred
Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred
About the Team
The Critical and Advanced Support Team caters to Critical Advance Support concerns and situations that are critical issues from our BPOs for certain contacts and situations. The team is composed of very strong-willed individuals, who handle different specialized LOBs and projects that manage the safety and wellbeing of our customers in the US & Canada.
About Uber
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company's discretion.
Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to
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Uber

Taguig City, Metro Manila
Permanent
Full-time