Customer Service RepresentativeSwak BPO Corp

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire Customer Service Representatives to join our growing company.
Job description:
· Respond to customers' requests and provide the best customer service via phone and email
· Strong familiarity with the internet and MS Office applications
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate and valid information
· Keep records of customer complaints and follow up to ensure complete resolution
· Take the extra mile to engage with clients
Qualifications:
· Has excellent English communication skills
· Has a good track record of achieving quotas
· Has strong knowledge of Customer Service and active listening skills
· Can adapt and respond to different types of customers
· Can multi-task, prioritize, and manage time effectively
· Has at least one year of experience in the BPO industry
· Knowledge of different types of insurance is a big plus
*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.
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Swak BPO Corp

Central Luzon
Permanent
Full-time