Customer Service RepresentativeBSA Solutions Inc.

About the Company
BSA Solutions Inc. is a holistic talent outsourcing company with offices in the Philippines and Malaysia. BSA recruits only the best and the brightest minds. We focus on developing and upskilling talents, inspiring and engaging you to be a champion and do the impossible. We are proud to be the company of choice for professionals looking for a work-life balance and career progression. Our priority is providing you with a conducive working environment for you to learn and grow with us.
· Are you a confident communicator, empathetic and love interacting with people from different walks of life?
· Do you want a role that you can grow into and learn new tasks every day?
· Are you looking for a dayshift job that starts at 6 AM and finishes at 3 PM?
· Are you looking for a change and looking for a family-oriented company?
· Do you love plants and flowers and would like to learn new things about landscaping and gardening?
If you say yes to all of the above, this is the position for you.
We are looking for an associate to take on a Customer Service Representative role for our client, an established landscaping company in Melbourne, Australia. Your primary role will be taking bookings from clients and scheduling the landscapers to meet the clients and deliver the right service.
What is expected of you:
Maintaining a positive, empathetic, and professional attitude toward customers at all times;
Responding promptly to customer inquiries and acknowledging and resolving customer complaints;
Communicating with customers through various channels - mobile chat, email and voice;
Understanding the services and terms offered to answer questions accurately;
Managing records of clients and landscapers interactions, transactions, comments, and complaints;
Communicating and coordinating with colleagues in Australia; and
Providing feedback on the efficiency of the customer service process.
Requirements
Experience in customer service for at least 2 years;
Excellent English speaking skills and highly organised;
Experience in working for an Australian companies is preferred but not essential;
Excellent data entry and data management skills;
Proficient in using Microsoft Office - Word and Excel;
Have experience in CRM system, Service M8 or similar appointment scheduling software.
Benefits
Fifteen (15) days vacation leave all convertible to cash;
Performance bonus scheme;
5K talent referral program;
Located in Cebu City and Mandaue City with free parking facilities;
Pick-up and drop-off transport service available within Metro Cebu;
200K HMO + 100k life insurance +10k outpatient medicine benefits for you and your dependent with option to add additional dependents from start date;
Personalised holistic learning covering leadership, communication and business acumen provided by experienced corporate trainers;
Monthly talent engagement program;
Comprehensive COVID-19 preventative and 24/7 response management plan with workstation designed for COVID-19.
Zoho

Cebu City, Cebu
₱18,000-22,000 per month
Permanent
Full-time