Customer Service RepresentativeDigital Services Cambridge Limited ROHQ

Job Purpose
To provide a consistently high standard of customer service by communicating properly and correctly In order to maintain good customer relations.
Principal Accountabilities
• Processing of customer orders (Phone/Email) in consultation with customers to ensure specific requirements are met and follow through with other distribution departments to ensure prompt supply.
• Basic knowledge of systems (web browsers, internet, proprietary internal software)
• Investigate and resolve customer inquiries using own initiative including, but not limited to, returns, adjustments (changes and cancellations), replacement copies, and correspondence via email and telephone.
• Prepared to accept one-to-one workplace training to ensure consistent standards of service are achieved and maintained. This includes cross-training in other sections of department to provide adequate coverage.
• Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system developments.
• Operating appropriate company systems including but not limited to SAP, A2R, Navigate, Sales Force and integrating into daily operations.
• Daily, weekly or monthly filing/reporting as needed and may be required to carry out additional tasks as required.
• Being monitored for quality assurance (phone, email)
Knowledge and Experience
Technical Capabilities (e.g., C++, etc.):
• Basic computer knowledge including e-mail, Microsoft Office (Excel and Word), databases and other systems.
Industry Knowledge (e.g., knowledge of publishing industry, etc.):
• Good knowledge of business operations.
• Previous Customer Service or office based experience desirable.
• 1 Year Customer Service Experience
• Excellent attendance and time keeping.
• Ability to multi-task, adapt to change, follow instructions, work well with Others and make decisions.
• Should display resourcefulness, efficiency, originality, flexibility, and problem solving skills.
• Must be a team player and also have the ability to work independently.
• Must be detail-oriented and dependable.
We offer
• Competitive Salary
• Up to 33 days Paid Annual Leaves
• HMO Coverage and Life Insurance on day 1
• Vesting/Retirement package
• Learning Opportunities
• Flexible work arrangement