Customer Service RepresentativeDigital Services Cambridge Limited ROHQ
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 10/11/2025
Deadline: 15/02/2021
Job Purpose
To provide a consistently high standard of customer service by communicating properly and correctly In order to maintain good customer relations.
Principal Accountabilities
• Processing of customer orders (Phone/Email) in consultation with customers to ensure specific requirements are met and follow through with other distribution departments to ensure prompt supply.
• Basic knowledge of systems (web browsers, internet, proprietary internal software)
• Investigate and resolve customer inquiries using own initiative including, but not limited to, returns, adjustments (changes and cancellations), replacement copies, and correspondence via email and telephone.
• Prepared to accept one-to-one workplace training to ensure consistent standards of service are achieved and maintained. This includes cross-training in other sections of department to provide adequate coverage.
• Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system developments.
• Operating appropriate company systems including but not limited to SAP, A2R, Navigate, Sales Force and integrating into daily operations.
• Daily, weekly or monthly filing/reporting as needed and may be required to carry out additional tasks as required.
• Being monitored for quality assurance (phone, email)
Knowledge and Experience
Technical Capabilities (e.g., C++, etc.):
• Basic computer knowledge including e-mail, Microsoft Office (Excel and Word), databases and other systems.
Industry Knowledge (e.g., knowledge of publishing industry, etc.):
• Good knowledge of business operations.
• Previous Customer Service or office based experience desirable.
• 1 Year Customer Service Experience
• Excellent attendance and time keeping.
• Ability to multi-task, adapt to change, follow instructions, work well with Others and make decisions.
• Should display resourcefulness, efficiency, originality, flexibility, and problem solving skills.
• Must be a team player and also have the ability to work independently.
• Must be detail-oriented and dependable.
We offer
• Competitive Salary
• Up to 33 days Paid Annual Leaves
• HMO Coverage and Life Insurance on day 1
• Vesting/Retirement package
• Learning Opportunities
• Flexible work arrangement
To provide a consistently high standard of customer service by communicating properly and correctly In order to maintain good customer relations.
Principal Accountabilities
• Processing of customer orders (Phone/Email) in consultation with customers to ensure specific requirements are met and follow through with other distribution departments to ensure prompt supply.
• Basic knowledge of systems (web browsers, internet, proprietary internal software)
• Investigate and resolve customer inquiries using own initiative including, but not limited to, returns, adjustments (changes and cancellations), replacement copies, and correspondence via email and telephone.
• Prepared to accept one-to-one workplace training to ensure consistent standards of service are achieved and maintained. This includes cross-training in other sections of department to provide adequate coverage.
• Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system developments.
• Operating appropriate company systems including but not limited to SAP, A2R, Navigate, Sales Force and integrating into daily operations.
• Daily, weekly or monthly filing/reporting as needed and may be required to carry out additional tasks as required.
• Being monitored for quality assurance (phone, email)
Knowledge and Experience
Technical Capabilities (e.g., C++, etc.):
• Basic computer knowledge including e-mail, Microsoft Office (Excel and Word), databases and other systems.
Industry Knowledge (e.g., knowledge of publishing industry, etc.):
• Good knowledge of business operations.
• Previous Customer Service or office based experience desirable.
• 1 Year Customer Service Experience
• Excellent attendance and time keeping.
• Ability to multi-task, adapt to change, follow instructions, work well with Others and make decisions.
• Should display resourcefulness, efficiency, originality, flexibility, and problem solving skills.
• Must be a team player and also have the ability to work independently.
• Must be detail-oriented and dependable.
We offer
• Competitive Salary
• Up to 33 days Paid Annual Leaves
• HMO Coverage and Life Insurance on day 1
• Vesting/Retirement package
• Learning Opportunities
• Flexible work arrangement
Submit profile
Digital Services Cambridge Limited ROHQ
About the company
Digital Services Cambridge Limited ROHQ jobs
Makati City, Metro Manila
Position Customer Service Representative recruited by the company Digital Services Cambridge Limited ROHQ at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on Customer Service Representative or Digital Services Cambridge Limited ROHQ company in the links above
About the company
Digital Services Cambridge Limited ROHQ jobs
Makati City, Metro Manila