Customer Service RepresentativeSupportware Philippines Inc.

Position Overview:
The Customer Service Representative will serve as the first point of contact to customers and must be focused on providing an excellent customer experience at all times. In addition, this person must have the confidence to make quick and accurate decisions, use independent judgment on unfamiliar customer needs, foster great customer relationships, and have the ability to determine when inquiries should be escalated.
Primary Responsibilities:
Answer & assist incoming customer inquiries via phone, email, and Chat.
Assist customers with purchases
Keep updated on the product and be able to answer questions for customers
Help facilitate returns/exchanges
Admin responsibilities
Scheduling appointments
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested
Qualifications:
Must be willing to work at night
Must have a stable wired internet connection at home
High School Graduate
2+ Years work experience in a call center or CSR in-office position
Basic computer skills
Excellent communication skills
Must be at least 18 years of age
Able to work well with other departments
Engage customers professionally and friendly
Excellent people skills/customer service
Experience assisting customer via email, chat, and phone
Adherence to daily/weekly/monthly KPI's to achieve client satisfaction
Ability to create excellent customer relationships
Ability to multi-task
Work Environment:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times.