Customer Service RepresentativeCallMax Solutions

Responsibilities:
You will assist and resolve customer service inquiries while building a relationship with the customer
Answer inbound calls and/or place outbound calls in a high call volume environment
You will exceed customer satisfaction, efficiency metrics and issue resolution targets
Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
Simultaneously navigate multiple software applications and technologies
You will demonstrate conflict management skills and maintain professional composure
Qualifications:
Senior High School, Undergraduates, and College graduates are welcome to apply
Experience in BPO/Call Center is an advantage
Excellent English Communication Skills both written and verbal
Assertive, strong attention to details and spontaneous
Regular and reliable attendance
Amenable to work in Imus, Cavite or can do work from home set-up (w/ PC or Laptop and stable wired internet connection)