Customer Service Representative (the roland group)Ninja Partners

Position Title: Customer Service - PH - The Roland Group - Onsite
Job Location: Clark Freeport Zone, Pampanga
Why we're awesome?
SupportNinja is redefining the outsourcing space. Our mission is to "Show the World a Better way to Outsource". What does this mean?
We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.
We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world's largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.
Be a Ninja and enjoy the following benefits:
Fun, fast-paced environment where you can stretch your creativity
HMO upon hire + 1 dependent upon regularization!
Life Insurance upon hire
10 Paid time off upon regularization + 1 Birthday leave every year!
Competitive Salary
Primary Objectives:
To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.
Job Responsibilities:
Open and maintain customer accounts by recording account information.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone, email & chat.Communicating with customers through various channels.
Acknowledging and resolving customer complaints via phone, email & chat.Knowing our products inside and out so that you can answer questions via phone, email & chat.
Processing orders, forms, applications, and requests via phone, email & chat.
Keeping records of customer interactions, transactions, comments and complaints via phone, email & chat.
Communicating and coordinating with colleagues as necessary via phone, email & chat
Providing feedback on the efficiency of the customer service process via phone, email & chat.
Ensure customer satisfaction and provide professional customer support via phone, email & chat
Qualifications:
Proven customer support experience.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiar with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize and manage time effectively.
High school diploma or equivalent; college degree preferred.
Experience Client is very specific of grammar and is required to have a very good communications skills oral and written
Team player is required or this ninja due to the nature of the account and its complexity
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.