Customer Service Representative (supply chain)Medtronic

Job description:
Responsibilities may include the following and other duties may be assigned.
Coordinates with internal stakeholders and customers on pre and post sales order processing transactions
Processes received standard purchase orders from all internal and external customers via phone, fax, email, hand delivered, and system generated, into the SAP order entry system for shipment and invoicing
Responsible for data management, archiving and updating of purchase order, emails and customer information
Manages purchase order recognition, sorting, recording and distribution
Performs unclean and same day order entry analysis;
Executes and troubleshoots Supply Chain transactions using SAP and other tools in order to perform day-to-day activities
Investigates, troubleshoots and coordinates with relevant parties to close customer issues
Handles and coordinates urgent overnight deliveries, returns and replacements
Analyzes and resolves AR invoice disputes to support Free Cash Flow
Initiates requests for customer account setup of update in customer master data
Manages stock replenishment for the Sales Reps (PAR Replenishment Processing)
What we offer:
Medtronic ANZ Customer Care and Supply Chain team is the main point of contact for all Medtronic customers - patients, healthcare professionals, hospital administrators, buyers, group purchasing organizations; including Medtronic sales and marketing; service support teams. The team is responsible for delivering exceptional customer experience, and provide quality support services for our business partners to maximize value within the organization.
Customer care and supply chain teams is accountable for ensuring all orders are processed and meets Medtronic's audit/regulatory controls and business guidelines across all business groups; the team seeks to drive revenue recognition and optimize customer satisfaction by acting as the single point of contact (SPOC); processing SAP transactions/order entry; managing back order and deliveries; revenue maximization and timely invoice dispute resolution.
Required profile:
Must Have: Minimum Requirements
Minimum of 3-5 years of relevant experience
Your Profile
Education required: relevant university or college degree;
Experience required: 2-3 years; order management experience;
Others: SAP R/3 experience but not required; experience or proficiency in MS Office Tools - MS Outlook; Excel, Word, Share point, SFDC.