Customer Service Representative - non-voiceAcquire

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Customer Service Representative, your role is vital in keeping our customers and employees happy and contributing to our organization's growth and success.
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
A SNAPSHOT OF YOUR ROLE
Your day could see you:
· Working through customer emails - responding to queries
· Answering customer live chats regarding the same queries and requirements as done in the emails
· Putting independent problem-solving skills to work, making sound decisions in assessing the customers' needs by giving accurate information.
· Understanding all the business and products' aspects to provide proficient support.
· Handling all requests with due skill and care.
· Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.
· Promoting and demonstrating Acquire's values internally and externally.
A BIT ABOUT YOU
· Excellent in customer service.
· With excellent English communication, listening and organizational skills.
· With a high-level of PC competence, typing skills and accuracy.
· A CSAT champion/top performer.
· With a knack for multi-tasking.
· Able to solve problems and work under minimal supervision.
· Adept in learning new workflows and task
WHAT SUCCESS LOOKS LIKE
· High customer satisfaction and efficiency rating.
· Excellent feedback from customers.
· Achievement of KPIs.
WHAT WE VALUE
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
· Collaboration: Brilliant jerks can be brilliant elsewhere.
· Impact: Do, get it done, create impact.
· Passion: Be positive, bring passion and energy.
· Transparency:
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Customer Service Representative, your role is vital in keeping our customers and employees happy and contributing to our organization's growth and success.
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
A SNAPSHOT OF YOUR ROLE
Your day could see you:
· Working through customer emails - responding to queries
· Answering customer live chats regarding the same queries and requirements as done in the emails
· Putting independent problem-solving skills to work, making sound decisions in assessing the customers' needs by giving accurate information.
· Understanding all the business and products' aspects to provide proficient support.
· Handling all requests with due skill and care.
· Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.
· Promoting and demonstrating Acquire's values internally and externally.
A BIT ABOUT YOU
· Excellent in customer service.
· With excellent English communication, listening and organizational skills.
· With a high-level of PC competence, typing skills and accuracy.
· A CSAT champion/top performer.
· With a knack for multi-tasking.
· Able to solve problems and work under minimal supervision.
· Adept in learning new workflows and task
WHAT SUCCESS LOOKS LIKE
· High customer satisfaction and efficiency rating.
· Excellent feedback from customers.
· Achievement of KPIs.
WHAT WE VALUE
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
· Collaboration: Brilliant jerks can be brilliant elsewhere.
· Impact: Do, get it done, create impact.
· Passion: Be positive, bring passion and energy.
· Transparency: A transparent team can help each with other.
A transparent team can help each with other.
Join the A-Team and experience the A-Life!