Customer Service Representative - non voiceSecurity Bank

About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statistica, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Customer Service Representative (Non-Voice), you will experience customer service, customer handling, and issue resolution by supporting the Customer Contact Group. When it comes to career growth, it is an opportunity to get valuable corporate experience while learning from seasoned veterans of a highly competitive field.
As a member of the Customer Contact Group, you will be at the forefront of giving personalized and quality service to our clients by handling Bank and Loan client inquiries, requests, and complaints, the Better Banking Specialist will be instrumental in ensuring the efficiency of our customer contact group.
How will you contribute
Responsible for supporting The Center's objective of providing quality service to Bank customers, particularly through robust and effective customer service & contact desk.
Ensures that calls regarding inquiries, requests, complaints, and other concerns are handled professionally, efficiently, and timely.
Efficiently log handle and monitor various email inquiries, requests, and complaints on bank products until resolution.
Ensures that feedback on email inquiries, requests, and complaints is monitored and done within the prescribed TAT
Accommodates SB Online-related concerns -password reset, unlocking of password, amending profile, activating an online account.
What we're looking for
Bachelor's Degree in any field
Must have effective communication skills
Knowledgeable with MS Office
Able to multi-task and manage various types of client interactions
Must be willing to work on shifting schedule, holidays, or weekends as needed
Fresh Graduates with CSR experience are welcome to apply!
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