Customer Service Representative - financial accountSiblings Solutions
Responsible for communicating account details to customers;
Prepares the monthly statement of accounts to be sent to the customers;
To send aging statement / invoice copies and other documents needed by customers to process payment
Communicates with customers A/P Team via phone or email on the customers' payments /payment status;
Communicates to Accounting the payment remittance details in order for Accounting to apply payments accordingly;
Ensures that Lexmark denials on deductions are communicated and/or uploaded timely to the customer and payments are received accordingly.
Ensures that any payment or payback delays are escalated accordingly through the established escalation process within the Sales Team
Account Management
Qualifications:
Graduate of BS Accountancy/ BS Accounting Technology
Possess knowledge of general accounting principles and workings of the banking systems
Experience in reconciling accounting figures and financial records
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