Customer Service Representative - 2 years experience | work in mandaluyong ghsjspGlobal Headstart Specialist

Location : Mandaluyong (1607) -
Salary : PHP 18,000
Type : Permanent
Main Industry :
Job ID : 106243353
Employer : Global Headstart Specialist, Inc.
Posted On : 10 December 2020 09/01/2021
Duties and Responsibilities:
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-Respond to and process all customer calls in a prompt and professional manner.
-Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification.
-Communicate clearly and respectfully with callers, restating information when necessary to ensure the customer's understanding.
-Acknowledge and resolve customer concerns; promptly escalate complaints when needed.
-Process orders, forms, applications, requests, and payments accurately.
-Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs.
-Attend and collaboratively participate in staff meetings and training sessions.
Requirements
Knowledge, Skills and Abilities:
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-Ability to work independently and within contact center teams
-Good problem-solving skills and asks for guidance when needed
-Good judgment and independent decision making within assigned authority levels.
-Positive attitude and excellent interpersonal and listening skills; demonstrates effective customer care with all customers consistently and equally.
-Effectively communicates in English - verbal and written.
-Efficient and accurate use of systems and tools
Benefits
-Experience required : 1 - 2 years Call Center Experience
-Site : Pioneer
-CEFR Requirement at least B2 - C1
-Salary Package 18k Basic + 2k Standard Allowance
-20k Sign in Bonus
Tiptopjob

Mandaluyong City, Metro Manila
₱18,000 per month
Permanent
Full-time