Customer Service Representative - 2 years experience | work in mandaluyong ghsjspGlobal Headstart Specialist

Job Description:
Duties and Responsibilities:
Respond to and process all customer calls in a prompt and professional manner.
Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification.
Communicate clearly and respectfully with callers, restating information when necessary to ensure the customer's understanding.
Acknowledge and resolve customer concerns; promptly escalate complaints when needed.
Process orders, forms, applications, requests, and payments accurately.
Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs.
Attend and collaboratively participate in staff meetings and training sessions.
Requirements
Knowledge, Skills and Abilities:
Ability to work independently and within contact center teams
Good problem-solving skills and asks for guidance when needed
Good judgment and independent decision making within assigned authority levels.
Positive attitude and excellent interpersonal and listening skills; demonstrates effective customer care with all customers consistently and equally.
Effectively communicates in English - verbal and written.
Efficient and accurate use of systems and tools
Benefits
Experience required : 1 - 2 years Call Center Experience
Site : Pioneer
CEFR Requirement at least B2 - C1
Salary Package 18k Basic + 2k Standard Allowance
20k Sign in Bonus
Global Headstart Specialist

Mandaluyong City, Metro Manila
Permanent
Full-time