Customer Service quality leader (remote)Motion Global

Strong company culture and values
Leading designer eyewear e-retailer worldwide
Multicultural team of over 20 nationalities
COMPANY PROFILE
SmartBuyGlasses Group (Motion Global Ltd.) is one of the world's leading designer eyewear e-retailers, with sites in more than 20 countries. With over 200 employees, we retail the world's best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, and entrepreneurial culture that promotes fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.
To know more about the company, please visit our websites at www.motionglobal.com | www.smartbuyglasses.com
POSITION MISSION
The core mission of this role is to lead the Quality team and to identify ways to improve our communication with the customer. Will also be in charge of conducting regular audits on the team processes and communications and be sure that align with our high standards.
MAIN RESPONSIBILITIES
Manage the Quality Control and Training teams according to our core values and company vision.
Planning, and coordinating quality-related projects.
Develop and manage long-lasting processes that will allow us to maintain a well-trained and fully capable customer service team.
Create a workflow and conduct regular audits on our customer service procedures and communication channels
Organize high-level customer satisfaction/customer support training for customer service advance roles and team leaders.
REQUIRED CRITERIA FOR THE ROLE
Fluent in English, very strong verbal and written communication - Native speaker is a plus.
Advanced/intermediate in Microsoft Excel (i.e., PivotTable)
Experience with Excel spreadsheets and basic data manipulation
Demonstrated abilities around multi-tasking and working across email/web/file platforms.
Comfort with utilizing new technologies/online tools
Strong attention to detail
Ability to balance speed and accuracy, depending on the task
Critical reading skills, including quick interpretation of news articles
Precise and thorough
Open and honest communication
Entrepreneurial, highly resourceful
Effective and efficient in a fast-paced, high-impact environment.
KPI-driven, results-oriented, analytical
Strong organizational skills
WHAT WE OFFER
Competitive salary
Performance bonuses
Free designer glasses annually
Annual/Sick Leaves
Career development/ learning program
Fast-paced, dynamic, and multicultural work environment
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Motion Global

Philippines
Permanent
Full-time