Customer Service operations leadMondelēz International

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact.
How you will contribute
You will:
Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes
Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization
Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration
Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in CS&L function, ideally with knowledge of customer supply chain management
Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
SAP, information systems, process design, standard operating procedures
Experience leading and developing a team
Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
Great interpersonal, teamwork and communication skills
Able to influence, negotiate and apply commercial acumen
More about this role
What you need to know about this position:
What extra ingredients you will bring:
Education / Certifications:
Job specific requirements:
Travel requirements:
Work schedule:
Country to country Relocation support available through our Global Mobility Policies
Business Unit Summary
Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Customer Collaboration (CLD)
Customer Service & Logistics
Mondelēz International

Paranaque City, Metro Manila
Permanent
Full-time