Customer Service OfficerCitigroup

Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 21/11/2020

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Description:
Over-the-Phone processing
1 Day Hiring Process
Competitive Salary Package and Benefits
POSITION TITLE: CUSTOMER SOLUTIONS OFFICER (CSO)
Responsibilities:
Provide world class service excellence to clients by offering a consistent telephone banking experience
Attend to inbound and outbound telephone calls in accordance with standard operating procedures
Process online banking transactions which include financial entries and data maintenance
Identify opportunities to further enhance relationships with our existing clients
BENEFITS OF WORKING IN CITI
We offer a competitive salary package of 26-33K and other great benefits including:
HMO Health Insurance from day 1 for you and your unlimited qualified dependents
Life Insurance from day 1
Tuition Reimbursement
Retirement Plan
Staff Loan
Bereavement Assistance
Growth and promotion from within
CAREER GROWTH
Citi Philippines will continue to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza
Be part of our pioneer or fast-growing teams of Customer Service Officers
In CBPS, there are team leaders, managers, operations heads who started as CSOs and were trained and developed from within Enjoy talent development programs that can make you part of the future leaders of Citi
Requirements:
REQUIREMENTS
Must have at least 6 months experience in an international BPO / call center role
Fluent English and the ability to communicate daily with clients in English
Amenable working on shifting schedule, holidays, weekends & extended work hours
Amenable to working in BGC, Taguig
Applicants should be Filipino citizens or hold relevant residence status
CBPS MAY ASSIGN CANDIDATES TO DIFFERENT BUSINESSES BASED ON CANDIDATE PROFILES, AVAILABLE OPENINGS & BUSINESS NEEDS. APPLICANTS MUST BE WILLING TO WORK IN BONIFACIO GLOBAL CITY.
*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service
Salary: ₱25000 - ₱30000
Address: Citi Plaza 34th Street corner Lane D, Bonifacio Global City Taguig
How to Apply: Apply at Bossjob!
Citigroup Business Process Solutions Pte. Ltd. Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Citigroup Business Process Solutions Pte. Ltd. (CBPS) provides best-in-class business process outsourcing, customer sales and service, and other off-shore services to various Citi businesses around the world in 15 lines of business including CitiPhone, Credit Operations, and Transaction Services.
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Citigroup Business Process Solutions Pte. Ltd. Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Citigroup Business Process Solutions Pte. Ltd. (CBPS) provides best-in-class business process outsourcing, customer sales and service, and other off-shore services to various Citi businesses around the world in 15 lines of business including CitiPhone, Credit Operations, and Transaction Services.
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Other Info

Taguig City, Metro Manila
₱26,000-33,000 per month
Permanent
Full-time

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Citigroup

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Taguig, Metro Manila


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